Open 24 hours, every day of the year
Ralmed Emergency Medical Services
Ralmed provides healthcare funding and coordinates care for patients. We run and support remote site clinics and occupational health clinics, and we offer HWSETA and QCTO-accredited OHS training. Our DoH-accredited emergency medical response provides 24-hour ambulance services and a doctor-on-call service.
Everything below reaches Ralmed on the same number — these shortcuts just take you to the right page first.
Our main service
Funding and care coordination
Ralmed funds hospital care and manages treatment for international clients through our specialist network. We handle payments and clinical oversight, shielding overseas insurers from upfront costs and remote management challenges.
Ralmed settles hospital and medical accounts for international clients and manages the case throughout, so there is nothing to pay upfront and no case to run from a distance.
See healthcare fundingRalmed coordinates the care a patient needs across its clinics, doctors and ambulance service, so the same team that arranges healthcare funding keeps track of it.
See our doctorsCall or send a WhatsApp, and a person will take you through the healthcare funding options and what happens next.
Call 086 1725 633On the client's site
Mines, plants and remote sites
Ralmed runs clinics on a client's own premises, including mines and industrial plants, for places where ordinary healthcare is hard to reach. Each clinic is staffed by a mix of doctors, nurses and paramedics, with Ralmed's ambulance service behind it when a patient needs to go on to hospital.
Treatment for everyday illness and occupational health assessments, so workers are seen without leaving site.
See on-site clinicsInjury management and a clinical team on hand when an incident happens. Paramedics and an ambulance can be stationed on the premises too.
See remote ambulance stationsDoctors, nurses and paramedics in the mix your workforce needs, planned around the site and its risks.
Plan a site clinicFor employers
At workplaces nationwide
An occupational health clinic looks after workers' everyday health and the health risks of their job. Ralmed runs occupational health clinics at workplaces, supporting the duties the Occupational Health and Safety Act places on employers.
Health checks linked to the risks of the job, as your occupational health programme requires.
See occupational health servicesTreatment of workplace injuries, from the first dressing to follow-up care, with Ralmed ambulances for transfers.
See what a clinic providesWellness sessions, including HIV education, that encourage early detection and healthy living at work.
Ask about wellness sessionsTraining
Delivered across the whole of South Africa
Ralmed runs First Aid and Occupational Health and Safety training, accredited through HWSETA and the QCTO and delivered to organisations right across South Africa. Courses are taught by working paramedics, not career trainers, so what your staff learn matches what they might actually face.
Every level of First Aid, from Level 1 to Level 3, with certification that meets your obligations under the Occupational Health and Safety Act.
See First Aid coursesTraining built around the Occupational Health and Safety Act itself, aimed at the safety officers and managers who carry that compliance responsibility.
See OHS trainingOngoing education for nurses, paramedics and other clinical staff who need to keep existing qualifications current.
See provider trainingDoctors and hospitals
Our own practice and hospital support
Ralmed's clinical side covers a practice that treats patients directly, support for hospitals managing casualty and transfers, and coordinated care for visitors who fall ill or are injured while in South Africa.
For patients travelling to South Africa for treatment, Ralmed coordinates care from the moment they arrive through to admission.
See international careRalmed supports hospital casualty departments with the ambulance handover and the clinical information a receiving team needs.
See casualty supportA general practice that's genuinely open around the clock. Two in the morning is treated the same as two in the afternoon, with no separate after-hours number to dig out.
See the 24-hour practiceA video consultation with a doctor for anything that doesn't need an examination room, including a sick note or referral where one is warranted.
See virtual consultationsDiagnostic testing on site, so results go straight back into the same consultation instead of a separate appointment days afterwards.
See the laboratoryEmergency care
Ralmed's ambulance department runs 24 hours a day. Each call is matched to the crew it actually needs — a basic team, an intermediate team, an advanced paramedic or a doctor on board — rather than one standard response sent to every situation.
Ralmed flies patients into and out of South Africa by air ambulance — for people travelling here from elsewhere in Africa as much as for South Africans needing transfer abroad.
See air ambulanceRoad crews are dispatched to wherever cover is needed. Depending on the case, that might be a basic ambulance assistant, an intermediate or advanced paramedic, or a doctor riding along.
See ambulance responseFor mines, plants and other remote sites, Ralmed can station a paramedic team and ambulance on your premises, with a doctor on call if the operation warrants one.
See on-site stationsBefore any event, Ralmed carries out a risk assessment in line with South African law, then supplies whatever mix of doctors, paramedics and first aiders the event actually needs.
See event coverHow crews are matched
Level 01
Basic ambulance assistants, for patients who are stable or for standby cover at an event.
Level 02
A wider range of drugs and airway skills, for patients whose condition is worsening.
Level 03
Advanced paramedics trained for cardiac arrest, major trauma and other critical cases needing intervention on the way to hospital.
Level 04
For the most serious transfers and retrievals, a doctor travels in the ambulance itself.
Gallery
A look at the people and equipment that turn up when you call.
While the ambulance is on its way
None of this replaces what our control room tells you on the phone — stay on the line with them.
Unlock the gate, put the outside lights on, and send someone out to the street to flag the crew down. In a complex or estate, meet us at the boom gate.
Don't move them unless staying put puts them at further risk — this matters especially after a fall or a road accident.
Chronic medication, known allergies, a medical aid card and ID. Put it all in one bag by the door so nobody's searching for it later.
Shut animals away, and don't tie up your line — the crew may ring for directions as they get close.
This is general guidance, not medical advice. In a life-threatening emergency, call us on 086 1725 633, or the public emergency services on 10177, or 112 from any mobile.
Where we work
Ralmed works with clients across South Africa. Clinics, medical teams and ambulances are placed wherever a client operates, from mines and industrial plants to corporate workplaces and events, and accredited training is delivered to organisations anywhere in the country. Tell us where you are and we will arrange cover.
How it works
086 1725 633, day or night. A real person answers and stays with you on the line.
The right crew, or a doctor, based on what you've told us — never a single default response.
An ambulance on its way, a consultation booked, or a training date confirmed, before the call ends.
Common questions
Call 086 1725 633 for every Ralmed service, 24 hours a day. A person answers the line, not a menu, and the same number handles healthcare funding, clinic and training enquiries, the doctors' practice and ambulance calls. You can also send a WhatsApp, or email info@ralmed.com for quotes and general questions.
Ralmed funds hospital and medical expenses for international clients while overseeing the full course of treatment. Care is typically provided by our network of affiliated specialists with admitting privileges at leading private hospitals. We handle continuous clinical monitoring, documentation and direct payment of accounts from the start of treatment. This approach shields overseas medical insurers from the burden of advance payments and the challenges of managing cases from a distance.
Yes, Ralmed bills medical aids directly for eligible services at the prescribed medical aid tariffs. Where the case is an injury on duty, we submit claims to COIDA.
Yes. Ralmed runs clinics on a client's own premises, including mines and industrial plants, staffed by a mix of doctors, nurses and paramedics. The clinic treats everyday illness, carries out occupational health assessments and manages injuries on site. A paramedic team and an ambulance can also be stationed on the premises, with a doctor on call if the operation warrants one.
An occupational health clinic looks after workers' everyday health and the health risks of their job. Ralmed's clinics carry out health checks linked to those risks, treat workplace injuries from the first dressing to follow-up care, and run wellness sessions, including HIV education. The service supports the duties the Occupational Health and Safety Act places on employers.
Yes. Ralmed is accredited by HWSETA and the QCTO, and its First Aid Level 1 to Level 3 certificates meet workplace obligations under the Occupational Health and Safety Act. Courses are taught by working paramedics and delivered to organisations anywhere in South Africa, including at your own premises, so your staff train in the conditions they actually work in.
Yes. Ralmed's general practice at 89 Impala Road, Kelvin View, Sandton, is open around the clock, and two in the morning is treated the same as two in the afternoon. There is no separate after-hours number. Call 086 1725 633 before you set off, or book a video consultation if you do not need an examination room.
Ralmed works nationally. Healthcare funding, case management, our doctors and our on-site and occupational health clinics are available to clients anywhere in South Africa, and accredited First Aid and OHS training is delivered to organisations across the country. Ambulance and emergency teams are deployed wherever a client operates, including mines, plants and events. Call 086 1725 633 with your location and we will confirm what we can put in place. In a life-threatening emergency you can also call the public services on 10177, or 112 from any mobile phone.
Yes. Ralmed flies patients into and out of South Africa by air ambulance and coordinates their care from the moment they land through to admission. Most of our international patients travel from elsewhere in Africa, and we also arrange transfers abroad for South Africans. Send the patient's details by WhatsApp or call 086 1725 633 to plan the journey.
Yes. Each call is matched to the crew it needs, from a basic ambulance assistant to an intermediate or advanced paramedic, and a doctor can ride along where the patient's condition calls for it. The control room decides the level of response while you are still on the phone, based on what you tell them about the patient.
Arrival depends on where you are, the traffic and which level of crew the case needs, so our control room will give you a realistic estimate while you are still on the phone. Keep your phone free after the call, and send someone to meet the crew at the gate if you can.
One number covers all of it: a funding question, an on-site clinic, a course booked or an ambulance on its way. A person answers, not a menu, 24 hours a day. Call 086 1725 633, send a WhatsApp or request a quote, and start with healthcare funding or any other Ralmed service today.
