Healthcare funding, clinics and emergency care

Call 0861 725 633 for every Ralmed service, 24 hours a day. It is one telephone number for all Ralmed services, covering healthcare funding, clinic and training enquiries, the doctors' practice and ambulance calls. You can also send a WhatsApp, or email info@ralmed.com for quotes and general questions.

Ralmed funds hospital and medical expenses for international clients while overseeing the full course of treatment. Care is typically provided by our network of affiliated specialists with admitting privileges at leading private hospitals. We handle continuous clinical monitoring, documentation and direct payment of accounts from the start of treatment. This approach shields overseas medical insurers from the burden of advance payments and the challenges of managing cases from a distance.

Yes, Ralmed bills medical aids directly for eligible services at the prescribed medical aid tariffs. Where the case is an injury on duty, we submit claims to COIDA.

Yes. Ralmed runs clinics on a client's own premises, including mines and industrial plants, staffed by a mix of doctors, nurses and paramedics. The clinic treats everyday illness, carries out occupational health assessments and manages injuries on site. A paramedic team and an ambulance can also be stationed on the premises, with a doctor on call if the operation warrants one.

An occupational health clinic looks after workers' everyday health and the health risks of their job. Ralmed's clinics carry out health checks linked to those risks, treat workplace injuries from the first dressing to follow-up care, and run wellness sessions, including HIV education. The service supports the duties the Occupational Health and Safety Act places on employers.

Yes. Ralmed is accredited by the HWSETA, the QCTO and the Department of Employment and Labour, and its Basic to Advanced First Aid (formerly First Aid Level 1 to Level 3) certificates meet workplace obligations under the Occupational Health and Safety Act. Courses are taught by working paramedics and delivered to organisations anywhere in South Africa, including at your own premises, so your staff train in the conditions they actually work in.

Yes. Ralmed's general practice at 89 Impala Road, Kelvin View, Sandton, is open around the clock, and two in the morning is treated the same as two in the afternoon. There is no separate after-hours number. Call 0861 725 633 before you set off, or book a video consultation if you do not need an examination room.

Ralmed works nationally. Healthcare funding, case management, our doctors and our on-site and occupational health clinics are available to clients anywhere in South Africa, and accredited First Aid and OHS training is delivered to organisations across the country. Ambulance and emergency teams are deployed wherever a client operates, including mines, plants and events. Call 0861 725 633 with your location and we will confirm what we can put in place. In a life-threatening emergency you can also call the public services on 10177, or 112 from any mobile phone.

Yes. Ralmed flies patients into and out of South Africa by air ambulance and coordinates their care from the moment they land through to admission. Most of our international patients travel from elsewhere in Africa, and we also arrange transfers abroad for South Africans. Send the patient's details by WhatsApp or call 0861 725 633 to plan the journey.

Yes. Each call is matched to the crew it needs, from a basic ambulance assistant to an intermediate or advanced paramedic, and a doctor can ride along where the patient's condition calls for it. The control room decides the level of response while you are still on the phone, based on what you tell them about the patient.

Arrival depends on where you are, the traffic and which level of crew the case needs, so our control room will give you a realistic estimate while you are still on the phone. Keep your phone free after the call, and send someone to meet the crew at the gate if you can.